Privacy Policy

Last Updated: December 27, 2025

1. Introduction

Welcome to Digital Signage by Logical Valley Infotech ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital signage management platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, and company description.
• Authentication Data: We collect and store your login credentials (encrypted passwords) to authenticate your access to the platform.
• Content Data: Video files, playlists, schedules, and other media content you upload to our platform for display on your digital signage devices.
• Company Information: Details about your organization, team members, and their roles within your company.

2.2 Automatically Collected Information

• Device Information: When you register a device, we collect device unique identifiers (UIDs), device metadata, and connection timestamps.
• Usage Data: Information about how you interact with our platform, including access times, features used, and actions performed.
• Technical Data: IP addresses, browser types, operating systems, and device information used to access our services.
• Performance Data: Video playback statistics, device status, last seen timestamps, and system health metrics.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital signage management platform.
• Account Management: To create and manage your account, authenticate users, and provide customer support.
• Content Management: To store, process, and deliver your video content to registered devices.
• Device Management: To register, track, and manage digital signage devices associated with your account.
• Communication: To send you service-related notifications, updates, and administrative messages.
• Security: To detect, prevent, and respond to security incidents, fraud, and abuse.
• Compliance: To comply with legal obligations and enforce our terms of service.
• Analytics: To analyze platform usage patterns and improve our services.

4. Data Storage and Security

4.1 Data Storage

• Your data is stored on secure servers with industry-standard encryption.
• Video files and media content are organized by company and stored in isolated directories.
• Database information is backed up regularly to prevent data loss.
• Each company has a storage quota to ensure fair resource allocation.

4.2 Security Measures

• Encryption: Passwords are hashed using bcrypt, and sensitive data is encrypted in transit using TLS/SSL.
• Authentication: Multi-factor authentication options and JWT-based session management.
• Access Control: Role-based access control (owner, admin, editor, viewer) to restrict data access.
• Monitoring: Continuous monitoring for suspicious activities and security threats.
• Isolation: Company data is logically separated to prevent cross-company data access.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Within Your Organization: Data is shared with team members based on assigned roles and permissions.
• Service Providers: We may share data with trusted third-party service providers who assist in operating our platform (e.g., hosting services, CDN providers).
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: We may share information for any other purpose with your explicit consent.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through your account dashboard.
• Correction: You can update or correct your personal information at any time.
• Deletion: You can request deletion of your account and associated data by contacting us.
• Data Portability: You can export your video content and data from our platform.
• Opt-Out: You can opt-out of non-essential communications.
• Account Deactivation: You can deactivate your account, which will restrict access to your data.

7. Data Retention

• We retain your personal information for as long as your account is active or as needed to provide services.
• When you delete content, it is removed from active systems but may remain in backups for a limited period.
• After account termination, we may retain certain information for legal and compliance purposes.
• Inactive accounts may be subject to data archival or deletion after a specified period.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain user sessions, remember preferences, and analyze platform usage. You can control cookie preferences through your browser settings, but disabling cookies may affect platform functionality.

9. Third-Party Services

Our platform may integrate with third-party services (e.g., video hosting, analytics). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@logicalvalley.in
• Company: Logical Valley Infotech
• Platform: Digital Signage Management System

14. Consent

By using our Digital Signage platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.